Cloud PBX

  • What is Cloud hosting?
    • Cloud hosting is based on sharing resources in a virtual environment. You would be able to login from everywhere and enjoy the connectivity.
  • What is VoIP?
    • VoIP also known as Voice over Internet Protocol has quickly replaced traditional phone service the last few years. VoIP takes analog phone signals into digital signals that can be transferred over the Internet. VoIP provides your business with increased functionality at a lower costs.
  • What is ATA?
    • ATA is an Analog Telephone Adaptor. An ATA allows you to connect your traditional analog phones to the internet (VoIP).
  • Do I need to sign a contract?
    • Yes, there is a standard telecom agreement. Please contact us for further details.
  • Can I setup a trial account?
    • Yes, though some restrictions apply. Please contact us for details.
  • How much are international rates?
    • International rates vary depending on the country and region. Please contact us for details.
  • Is 101VOICE US-based?
  • What features does 101VOICE have?
  • How do these features work?
    • Please contact us for more specific details on how these features can empower your business.
  • I have my own phones, can I use them?
    • Yes, if your existing phone is standard SIP compliant.
  • Can I keep my existing number?
    • Yes, you can keep your existing numbers as long as you’re still active with your current phone provider.
  • What are the minimum system requirements?
  • Do I need a router or can I connect through WiFi?
    • You’ll need a router or modem to have optimal voice quality and performance.
  • How do I log in?
    • Once your account is created, you can log in to your designated service portal.

      Click here to Login.

  • How do I reset my password?
  • What is SIP trunking?
    • SIP (Session Initiated Protocol) is the dominant industry protocol for setting up phone calls across the internet. SIP Trunking services allow you to sever the tie from traditional phone companies and make calls directly from your Cloud PBX or similar VoIP enabled devices over an existing internet connection.

Online Meetings

  • How do I join a meeting?
    • The host will send an invitation regarding the online meeting and the information will provide instructions on how to join the meeting. You can simply click the link that will connect you to the meeting or dial the number that is provided to call in to the meeting.
  • How many meetings can I hold per month?
    • There is no limit to how many meetings you can host.
  • If I am unable to access a computer, is there a way for me to attend the meeting?
    • The host will provide a phone number you can dial into, and a passcode that will connect you to the meeting.
  • Can attendees talk in the room?
    • Attendees are able to talk in the meeting using their microphone. They also have the option to mute.
  • Can the meeting be recorded?
    • Yes, the host is able to record the meeting. The host can then send the recorded meeting to those who were not able to participate or simply use it to review the meeting.
  • Where can I find a list of all the features?
    • 101 VIDEO has plenty of different features that will benefit your business.

      Click here to see the features.

  • Can anyone present in the room?
    • All the participants in the meeting room are able to present in the meeting.
  • Can I take control of an attendee’s desktop?
    • Yes, you can take control of an attendee’s desktop. You will have to send a request to your attendee and they must approve it in order for you to gain access to their computer.

Text Message Marketing

  • What’s a Short Code?
    • A short code is a 5 or 6-digit number to which a text message can be sent. Short codes allow individuals to become involved with a brand by providing voting, polling, coupons, and much more!
  • What’s a QR Code? How do I get one?
    • QR (Quick Response) codes are scannable matrix barcode that can be easily read by a smart phone. Once you scan the code it gives you information about a business. For example, the QR code can provide your contact details so it’s easy for someone to connect and add you to their contacts.
  • When I sign up for 101 TEXT, is there a contract period?
    • The minimum contract for 101 TEXT is 12 months. Please contact us for further details.
  • Are we able to choose which keyword we want?
    • Yes, you can choose which keyword you want.
  • How can I change the keyword and how often can I change it?
    • You may change your keyword through the portal or by contacting our customer service. However, we recommend that you don’t change your keyword. Similar to a business or cell phone number, customers save your keyword to have communications with you. By changing your keyword you will lose the history that you built and your reachability will reduce significantly.
  • How do I retrieve customer’s information who texted?
    • You will be able to access the customer’s information by simply logging in to your portal.
  • How many text messages will my customer receive once they text the keyword?
    • Your customers will receive three text messages once they text the keyword. The first text message is the "Welcome standard data rates may apply" message and this does not cost you any text credits. The second message will be the auto-response message that you have created. The last message is the "Reply STOP to cancel" message that does not cost you any text credit but is required.
  • Is there a way to automatically send text messages to contacts?
    • Yes, you can log in to your portal and set auto respond text messages.