Last Updated: December 18, 2017
CPNI PROTECTIONS (Customer Proprietary Network Information)
101VOICE is dedicated and committed to protecting the privacy of our customers. As a customer of 101VOICE services, our Customer has the right, and 101VOICE has a duty, under federal law, to protect the confidentiality of certain types of services, including: (1) information about the quantity, technical configuration, type, destination, location, and amount of Customer’s use of 101VOICE services, and (2) information contained on Customer’s telephone bill concerning the services our Customers receive. That information, when matched to a Customer’s name, address, and telephone number is known as “Customer Proprietary Network Information,” or “CPNI” for short. Examples of CPNI include information typically available from telephone-related details on Customer’s monthly bill, technical information, types of Service, current telephone charges, long distance and local Service billing records, directory assistance charges, usage data and calling patterns.
From time to time, 101VOICE will use the CPNI information it has on file to provide Customer with information about 101VOICE’s communications-related products and services or special promotions. 101VOICE’s use of CPNI may also enhance its ability to offer products and services tailored to Customer’s specific needs. 101VOICE may use this CPNI to let Customer know about communications-related services other than those to which Customer currently subscribes that 101VOICE believes may be of interest to Customer. Customer’s signature on a service agreement or sales order signifies Customer’s consent that 101VOICE may use and disclose CPNI as described herein.
However, Customer does have the right to restrict 101VOICE’s use of Customer’s CPNI. Customer may deny or withdraw 101VOICE’s right to use customer’s CPNI at any time by advising 101VOICE via email message to support@101VOICE.com. If Customer denies or restricts its approval for 101VOICE to use Customer’s CPNI, Customer will suffer no effect, now or in the future, on how 101VOICE provides any services to which Customer subscribes. Any denial or restriction of Customer’s approval remains valid until Customer’s services are discontinued or Customer affirmatively revokes or limits such approval or denial.
In some instances, 101VOICE will want to share Customer’s CPNI with its independent contractors and joint venture partners in order to provide Customer with information about 101VOICE’s communications-related products and services or special promotions.
Federal privacy rules require 101VOICE to authenticate the identity of its Customer prior to disclosing CPNI. Customers calling 101VOICE can discuss their services and billings with a 101VOICE representative once that representative has verified the caller’s identity. There are three methods by which 101VOICE will conduct Customer authentication:
- 1. By having the Customer provide a pre-established password and/or PIN;
- 2. By calling the Customer back at the telephone number associated with the services purchased; or
- 3. By mailing the requested documents to the Customer’s address or email address of record.
In the event the Customer fails to remember their password and/or PIN, 101VOICE will ask the Customer a series of questions known only to the Customer and 101VOICE in order to authenticate the Customer.
NOTIFICATIONS OF CERTAIN ACCOUNT CHANGES
101VOICE will notify Customer of certain account changes. For example, after an account has been established, when a Customer’s address (whether postal or e-mail) changes or is added to an account, 101VOICE will notify Customer. These notifications may be sent to a postal or e-mail address, or by telephone, voicemail or text message.
YOU DO NOT HAVE TO TAKE ANY ACTION UNLESS YOU DENY PERMISSION
You need to respond only if you wish to deny permission to use your information in 101VOICE marketing plans. Please contact support@101VOICE.com if you would like to deny or restrict permission for 101VOICE’s use of your CPNI.
DISCLOSURE OF CPNI
101VOICE may disclose CPNI without asking for Customer’s authorization in any of the following circumstances:
- When disclosure is required by law or court order.
- To protect the rights and property of 101VOICE or to protect Customer and other carriers from fraudulent, abusive, or unlawful use of services.
- For directory listings.
- To provide 101VOICE services to the Customer, including assisting Customer with troubles associated with its services.
- To bill the Customer for services.
- When Customer has approved use of their CPNI for 101VOICE, or 101VOICE’s partners, affiliates, or independent contractors.
101VOICE uses numerous methods to protect Customer’s CPNI. 101VOICE employees are trained on how CPNI is to be protected and when it may or may not be disclosed.
101VOICE maintains records of its own and its joint venture partners and/or independent contractors (if applicable) sales and marketing campaigns that may utilize Customer CPNI. 101VOICE also keeps records of instances in which CPNI is disclosed to third parties or where third parties were allowed access to Customer CPNI.
101VOICE will not release CPNI during Customer-initiated telephone contact without first authenticating the caller’s identity.
BREACH OF CPNI PRIVACY
In the event 101VOICE experiences a privacy breach and CPNI is disclosed to unauthorized persons, federal rules require 101VOICE to report such breaches to law enforcement. Specifically, 101VOICE will notify law enforcement no later than seven (7) business days after a reasonable determination that such breach has occurred by sending electronic notification through a central reporting facility to the United States Secret Service and the FBI. A link to the reporting facility can be found at:www.fcc.gov/eb/cpni. 101VOICE cannot inform Customer of the CPNI breach until at least seven (7) days after notification has been sent to law enforcement, unless the law enforcement agent tells the carrier to postpone disclosure pending investigation. Additionally, 101VOICE is required to maintain records of any discovered breaches, the date that 101VOICE discovered the breach, the date carriers notified law enforcement and copies of the notifications to law enforcement, a detailed description of the CPNI breach, including the circumstances of the breach, and law enforcement’s response (if any) to the reported breach. 101VOICE will retain these records for a period of not less than two (2) years.
NOTIFICATION OF CHANGES TO THIS POLICY
If 101VOICE changes this CPNI Policy, 101VOICE will post those changes on www.101VOICE.com/legal or in other places 101VOICE deems appropriate, so that Customer can be aware of what information 101VOICE collects, how 101VOICE uses it, and under what circumstances, if any, 101VOICE disclose it. If Customer decides to continue receiving its services after 101VOICE makes any changes to this CPNI Policy, Customer shall be deemed to have given express consent to the changes in the revised policy.