1NUMBER.io Healthcare Edition

What is 1NUMBER.io Healthcare Edition?

Healthcare providers need to be available 24/7 and be able to call their patients at any time, but using personal cell phone to contact them causes privacy issues, audit and compliance complications.

With 1NUMBR.io, we solve that problem. A simple 1Number reachability via our Cloud Phone system which is HIPAA Compliant, provides administrative control panel, records 3 years of Call & SMS logs, and provides a White-Glove Service for provisioning by 101VOICE Support Staff.

We provide iOS and Android Mobile App along with optional Softphone Application for PC or MAC at no cost to make it easy for users to utilize the service for Calls, Texts, and even Faxes along with fantastic enterprise features without using their personal phone number.

With 1NUMBER.io, you can obtain a local or toll-free number, or port your existing telephone number, Send and Receive SMS text messages via Email, record your customized voicemail greeting, have a copy of your voicemail send to your email with an audio attachment file, and have a multi-level auto attendant with different language support.

Additionally, you can record the calls on demand, transfer calls to your colleagues by using the internal extension number or directly send the call to their mailbox by using the provided application even when using low bandwidth mobile networks such as 3G or 4G LTE.

Calls are Military-Grade Encryption for security, and can easily be tracked and audited by the business owner. Class of Service or Time schedule can be set up in order to restrict calls during certain hours or off days coverage expansion and can be set to work automatically or controlled by the owner manually.

With 1NUMBER.io your business name will be used as an outbound caller ID and name, and the Mobile application does not need to run in the background in order to receive a call! Therefore, low battery consumption while enjoying all the benefits.

Last but not least, the Setup & Configuration can be as easy as providing an excel sheet with the full name of the users, their email addresses and if you want to port existing numbers or assign a new number to our provisioning team. Often within 1 business day, the accounts are all setup and ready to be used.

Total Mobility Solution

Work from anywhere at anytime

total mobility solution

Communicate with your clients from anywhere and improve your productivity

Easy Setup and Use

Professional configuration & setup

easy setup and use

Provide white-glove set-up provisioning services and user friendly application

Total Compliance

Audit, Track & have secure communications

total compliance

Secure communication with military grade encryption and HIPAA compliancy

1NUMBER.io VS Google Voice

Features 1NUMBER.io Healthcare Edition Google Voice Free Edition Google Voice Starter Edition Google Voice Standard Edition
Price / User 19.95 / Month / User Free $10 / Month / User $20 / Month / User
Number of Users or Limitations 3+ / Commercial License 1 / Personal Use License Up to 10 Users Only 1+ / Commercial License
System Features
Unlimited Domestic Call ok ok ok ok
HIPAA Compliant ok nil ok ok
SMS Text to Email ok ok ok ok
Email to SMS Text ok nil nil nil
SMS Text to Hunt Group ok nil nil nil
Free Mobile App & Optional WebRTC Client ok ok ok ok
Audio Encryption 256 Bit Probably Probably Probably
Customized Voicemail Greeting ok ok ok ok
Customized Music on Hold Optional Addon nil nil nil
Voicemail to Email (WAV Attachment) ok nil nil nil
Voicemail Notification Alert ok ok ok ok
Voicemail Transcription Optional Addon ok ok ok
Call Forwarding ok ok ok ok
Call Recording on Demand ok ok ok ok
Low Bandwidth Support for 3G or LTE ok Probably Probably Probably
CNAM (Caller ID Name of your Business) ok nil nil nil
Multi-level Auto Attendant Optional Addon nil ok ok
Hunt Group ok Only 6 numbers Only 6 numbers Only 6 numbers
Hunt Group Level ok nil nil nil
Find me Follow me ok nil nil nil
Google Calendar Integration nil nil ok ok
Google Contact Integration Optional Addon ok ok ok
Outlook Integration Optional Addon nil nil nil
Class of Service ok nil nil nil
Service Level Agreement (SLA) ok ok ok ok
Text & Code Based Provisioning ok ok ok ok
Email to Fax Optional Addon nil nil nil
Fax to Email Optional Addon nil nil nil
3-Way Confrence Calling (Only on mobile App) ok nil nil nil
Multiple users with 1 number ok nil nil nil
Instant Messaging (My Team) Optional Addon nil nil nil
Port Your Number (One Time Fees) $5 / Number $20 / Number $20 / Number $20 / Number
Assign a New Local Telephone Number ok ok ok ok
Live US Based Technical Support ok nil ok ok
E911 For a Centralized Address ok nil G Suite Admin Limitations G Suite Admin Limitations
Announcement Message ok nil nil nil
Toll-Free Number Optional Addon nil nil nil
Auto replies to SMS text messages ok nil nil nil
Call & SMS Detail Report Archive Up to 3 Years Not Advertised Not Advertised Not Advertised
System-Wide Admin Control Panel ok nil ok ok
Phone Features
Do Not Disturb (DND) ok ok ok ok
Usage and Activity Reporting ok ok ok ok
Call Park / Systemwide Hold ok nil nil nil
Virtual Voice Assistance (AAVA) Optional Addon nil nil nil
Transfer calls Internally via Extension ok nil nil nil
Change Outgoing Caller ID ok nil nil nil
Desk IP Phone Support Optional Addon nil nil ok
Call Screening ok ok ok ok
OneTouch / Quick Dial ok nil nil nil
Low Battery Consumption ok Probably Probably Probably
Incoming Calls via Push ok ok ok ok
“Optional Addons” Package / User $10 / Month & $10 Setup (onetime) Unknown Unknown Unknown

Simplicity

Easy to provision and use.

Affordability

Built and priced for your business.

Scalability

Grows alongside your business.

Security

Have secure communication from anywhere

TMC teleworking solutions excelence award2020

Awards

101VOICE is proud to announce that 1NUMBER.io, our new telephony service, is acknowledged by Internet Telephony Magazine as the best and the most innovative products this industry has to offer for teleworking.

101VOICE Mobile Application

  • Apple Store
  • googleplay

101VOICE Softphone (Optional)

Frequently Asked Questions and Answers
  • 1. Are there any volume discounts?
    • Yes, even for smaller accounts we start with very low prices in order to fit everyone’s budget and be competitive. In addition, we offer the following discounts:
      10% off for 100+ Users, 15% off for 250+ Users, 20% off for 400+ Users, and we waive the setup fee for 6+ Month contract.
  • 2. How long does it take to set up, can I bring my own number, and can I port out my number from you?
    • We are typically able to get an account activated and live within 1 business day after we receive the necessary end-user information.
      Can I bring my own number -YES, but a delay can occur due to the porting process for existing number(s), since the Customer Service Records, BTN, LOA are needed to be processed and submitted to the existing carrier. This could delay the port out process for 5-12 business days, depending on the carrier(s) involved.
      Can I port out my number from you – YES. While we don’t want you to leave us, you may want to due to X, Y & Z and therefore we do and will always support you and help you port out your numbers.
  • 3. What is needed to get started?
    • We made the process simple. After signing the online service order or a proposal, a Request for Information (RFI) form in Excel format is sent to the owner or IT person. The RFI requires a list of end-user’s full name, email addresses, and any numbers that will be ported to 1NUMBER.io. If no number is ported, 101VOICE will obtain local numbers and assign them to each end-user. Contact us today at 408.739.1000 or email sales@101VOICE.com to get started right now.
  • 4. How does a user start utilizing the service?
    • Upon account activation and configuration, 101VOICE provisioning will notify the account owner or administrator or designated staff via email and provide a list of phone numbers assigned to each end-user along with instructional documents in the form of PM and URL web address so that it can be provided to your end-users. The users can download the iOS, Android, or WebRTC softphone from the respective brand online store at no cost. They will then enter the assigned telephone number as their phone number and receive a 4-digit PIN code via email. Upon entering the PIN code in the mobile application or the WebRTC Softphone, the account is ready to be used to make or receive a phone call using 1NUMBER.io.
  • 5. Is there an administrator dashboard available?
    • Yes. We provide control panel access to the authorized account administrator (usually your account owner or designated staff) to be able to view activities and make changes if needed. Be advised that 101VOICE provides support to the account administrator to make changes if needed at no additional cost! Our goal is to make your life easier and not to make you a Certified Web Telephony Guru overnight! You use it and rely on us to make it work for you.