1NUMBER.io GovEd Edition
What is 1NUMBER.io GovED Edition?
Throughout our education organizations there are specialty teachers and administrators who need to be contacted directly by parents or clients while working from home or off-site who have no access to their Office or School Phone. Using cell phones can have privacy issues, compliance or audit complications, and exposes personal telephone numbers. 1NUMBER.io is the solution: A simple 1NUMBER.io communication gateway via the 101VOICE cloud phone system, which is HIPAA compliant providing security and protection of information, offers administrators and teachers control, and includes 3 years of call & SMS/ text logs, with “white-glove” set-up provisioning service by the 101VOICE Support Staff. We provide the iOS and Android mobile app along with the optional softphone app for PC or MAC at no cost to make it easy for users to utilize 1NUMBER.io for calls, texting, and even faxing, along with an array of enterprise features without the need to use one’s personal phone number.
With 1NUMBER.io, you can obtain a local telephone number, or port your existing telephone number, send and receive SMS text messages via email, have a copy of your voicemail sent to your email address with an audio file attachment, and have a multi-level, advanced auto attendant with multiple language support.
Additionally, you can record your calls on demand, transfer calls to your colleagues by using their internal extension numbers, or directly send calls to mailboxes in your system by using the service even when using low bandwidth mobile networks such as 3G or 4G LTE.
Calls on 1NUMBER.io are protected with military-grade encryption for security and can easily be tracked and audited by their site administrators. Time schedules can be set up in order to automatically restrict calls during certain hours of each day and week.
With 1NUMBER.io your organization’s name will appear on your outbound caller ID, and the mobile application does not need to be running in the background in order for you to receive a call! This allows for low battery consumption while enjoying all the benefits of 1NUMBER.io.
Last but not least, the setup & configuration can be as easy as providing an excel or comparable spreadsheet with the names of your users, their email addresses, and existing work phone numbers unless you wish to assign new numbers to them. 1NUMBER.io accounts are typically setup and ready to be used within one business day.
1NUMBER.io VS Google Voice
| Features | 1NUMBER.io GovEd Edition | Google Voice Free Edition | Google Voice Starter Edition | Google Voice Standard Edition |
|---|---|---|---|---|
| Price / User | $7.5 / Month & $10 Setup (Onetime) | Free | $10 / Month | $20 / Month |
| Number of Users or Limitations | 1+ / Commercial License | Only 1 / Personal Use License | Up to 10 / Commercial License | 1+ / Commercial License |
| Email Domain to be used for the service | Your Organization Domain | Gmail.Com Domain Only | Your Organization Domain | Your Organization Domain |
| System Features | ||||
| Unlimited Domestic Call | ok | ok | ok | ok |
| HIPAA Compliant | ok | nil | ok | ok |
| SMS Text to Email | ok | ok | ok | ok |
| Email to SMS Text | ok | nil | nil | nil |
| SMS to Hunt Group | ok | nil | nil | nil |
| Free Mobile App & WebRTC Client | ok | ok | ok | ok |
| Audio Encryption | Military Grade Encryption | Unknown | Unknown | Unknown |
| Customized Voicemail Greeting | ok | ok | ok | ok |
| Customized Music on Hold | Optional Addon | nil | nil | nil |
| Voicemail to Email (MP3 Attachment) | ok | nil | nil | nil |
| Voicemail Notification Alert | ok | ok | ok | ok |
| Voicemail Transcription | Optional Addon | ok | ok | ok |
| Call Forwarding | ok | ok | ok | ok |
| Call Recording on Demand | ok | ok | ok | ok |
| Low Bandwidth Support for 3G or LTE | ok | Unknown | Unknown | Unknown |
| CNAM (Caller ID Name of Your Organization) | ok | nil | nil | nil |
| Multi-Level Auto Attendant | Optional Addon | nil | ok | ok |
| Google Calendar Integration | nil | nil | ok | ok |
| Google Contact Integration | Optional Addon | ok | ok | ok |
| Outlook Integration | Optional Addon | nil | nil | nil |
| Class of Service | ok | nil | nil | nil |
| Service Level Agreement (SLA) | ok | ok | ok | ok |
| Text & Code Based Provisioning | ok | ok | ok | ok |
| Port Your Number (OneTime Fees) | $5 / Number | $20 / Number | $20 / Number | $20 / Number |
| Assign a New Local Telephone Number | ok | ok | ok | ok |
| Technical Support | ok | nil | ok | ok |
| Call & SMS Detail Report Archive | 3 Years | Not Advertised | Not Advertised | Not Advertised |
| Hunt Group | 10 Numbers | 6 Numbers | 6 Numbers | 6 Numbers |
| Hunt Group Level | ok | nil | nil | nil |
| Find-me-Follow-me | ok | nil | nil | nil |
| Email to Fax | ok | nil | nil | nil |
| Fax to Email (PDF Attachement) | $5 / Month | nil | nil | nil |
| Multiple users with 1 Number | ok | nil | nil | nil |
| e911 For a Centralized Address | ok | nil | G Suite Admin Limitations | G Suite Admin Limitations |
| Systemwide Admin Control Panel | ok | nil | ok | ok |
| Phone Features | ||||
| Do Not Disturb (DND) | ok | ok | ok | ok |
| Usage and Activity Reporting | ok | ok | ok | ok |
| Call Park / Systemwide Hold | ok | nil | nil | nil |
| Virtual Voice Assistance (AAVA) | Optional Addon | nil | nil | nil |
| Transfer calls Internally via Extension | ok | nil | nil | nil |
| Change Outgoing Caller ID | ok | nil | nil | nil |
| VoIP Desk Phone Line | Optional Addon | nil | nil | ok |
| Call Screening | ok | ok | ok | ok |
| OneTouch / Quick Dial | ok | nil | nil | nil |
| Low Battery Consumption | ok | Probably | Probably | Probably |
| Incoming Calls via Push | ok | ok | ok | ok |
| “Optional Addons” Package / User | $10 / Month & $10 Setup (Onetime) | Unknown | Unknown | Unknown |
Informational only as of April, 2020
For more Information call us at 408.739.1000
*** Premium package has all the basic features plus the optional addons.
Frequently Asked Questions and Answers
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1. Are there any volume discounts?
- Yes, even for smaller accounts we start with very low prices in order to fit everyone’s budget and be competitive. In addition, we offer the following discounts: 10% off for 100+ Users, 15% off for 250+ Users, 20% off for 400+ Users, and we waive the setup fee for 6+ Month contract.
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2. How long does it take to set up, can I bring my own number, and can I port out my number from you?
- We are typically able to get an account activated and live within 1 business day after we receive the necessary end-user information.
Can I bring my own number -YES, but a delay can occur due to the porting process for existing number(s), since the Customer Service Records, BTN, LOA are needed to be processed and submitted to the existing carrier. This could delay the port out process for 5-12 business days, depending on the carrier(s) involved.
Can I port out my number from you – YES. While we don’t want you to leave us, you may want to due to X, Y & Z and therefore we do and will always support you and help you port out your numbers.
- We are typically able to get an account activated and live within 1 business day after we receive the necessary end-user information.
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3. What is needed to get started?
- We made the process simple. After signing the online service order or a proposal, a Request for Information (RFI) form in Excel format is sent to your account administrator (usually your IT department or designated staff).The RFI requires a list of end-user’s full name, email addresses, and any numbers that will be ported to 1NUMBER.io. If no number is ported, 101VOICE will obtain local numbers and assign them to each end-user. Contact us today at 408.739.1000 or email sales@101VOICE.com to get started right now.
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4. How does a user start utilizing the service?
- Upon account activation and configuration, 101VOICE provisioning will notify the account administrator usually your IT department or designated staff via email and provide a list of phone numbers assigned to each end-user along with instructional documents in the form of PM and URL web address so that it can be provided to your end-users. The users can download the iOS, Android, or WebRTC softphone from the respective brand online store at no cost. They will then enter the assigned telephone number as their phone number and receive a 4-digit PIN code via email. Upon entering the PIN code in the mobile application or the WebRTC Softphone, the account is ready to be used to make or receive a phone call using 1NUMBER.io.
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5. Is there an administrator dashboard available?
- Yes. We provide control panel access to the authorized account administrator (usually your IT department or designated staff) to be able to view activities and make changes if needed. Be advised that 101VOICE provides support to the account administrator to make changes if needed at no additional cost! Our goal is to make your life easier and not to make you a Certified Web Telephony Guru overnight! You use it and rely on us to make it work for you.